FAQs

What is your return policy?

For the continental US, we have a very flexible  60-days, no questions asked, 100% Money-Back Guarantee! If you are unhappy with any product you receive, you may return it, undamaged and unopened, within 60 days of the date we shipped it and we will refund your purchase price. If the return is due to our error, or a product defect, we will, of course, refund your return shipping costs as well.   We encourage our customers to inspect the contents of their package(s) as soon as their order is delivered to ensure that you have plenty of time to take advantage of our 60-day refund policy.

To qualify for the refund, product(s) must arrive at our warehouse within  60 days of the original shipment and in the same condition we shipped it - unopened, unused, and undamaged. Please repack the products carefully for the return trip to avoid damage in transit. Products that have been opened, used, or damaged in transit will not be accepted for return and will be returned to the customer at the customer's expense. If you believe there will be a problem with the product reaching us within the 60-day period, contact our customer service department to make special arrangements. We're here to help and to work with you to find a solution.

If you would like to return an order (or items from an order) please fill out the Return Form found at the bottom of page or contact us here or call 1-801-741-4010 to request an RMA (Return Merchandise Authorization) number. We want to help you to be happy with your experience and your purchase. 

When can I expect to receive my order?

As soon as your order is placed we do everything possible to have your order processed, packaged, and shipped as quickly as possible. Currently, most orders leave our warehouse in less than 1 business day. Take into consideration the distance between our warehouse in Layton, Utah to your destination. We know you are anxious to get your orders, so we strive to get your order to you as quickly as possible and we make sure it leaves our warehouse  fast.

Any orders that are 3-Business Day, 2-Business Day, or Next-Day are shipped the same business day if they are ordered before noon MST and will ship the next business day if they are placed after noon MST.

Please note that if your shipping address is different from your billing address, there may be shipping delays if we determine that we need additional information from you to ensure that the order is not fraudulent.

Do you have a brick and mortar store?

BoBunny.com/store is an Internet store with a warehouse distribution facility. We do not have a traditional brick-and-mortar store.  But, there are several brick-and-mortar stores that proudly carry BoBunny products.  Please see the "STORE FINDER" tab on the BoBunny.com website.

Do you sell wholesale?

We do not sell wholesale to the general public. If you are a retail store interested in wholesale products, please contact BoBunny for a wholesale application.  Bobunny.com/store is retail only.

Do you have a catalog?

Since our inventory changes often it would be impossible to continually update in print form. We are online only.  But, if you have any questions, please feel free to give us a call.

How do I contact you?

You can reach us by phone (801-771-4010), email (best contact method) or regular mail (BoBunny, PO Box 69, Layton, UT 84041). 

Is your site secure?

We use industry standard SSL encryption to ensure that privacy is ensured for each and every customer transaction. When you enter your credit card information or PayPal information, it is transmitted to us in an encrypted (digitally scrambled) format which is 100% secure and hacker safe. For more information on how we protect your personal information, please see our privacy policy.

I need to make an adjustment to my order. What do I do?

Our customer service department is here to help.

NOTE: Our customer service staff is available M-F 9:00 AM - 5:00 PM MST. After hours, please contact us by e-mail.

We will make every effort to accommodate your requests. You can contact us here or call us at 1-801-771-4010. If your order has not already been shipped we will be happy to accommodate you. Additions or changes may lengthen the processing time. For this reason, we encourage customers who are interested in adding more than one or two items to place a separate order.

Can I use more than one coupon on an order?

We only accept 1 coupon code per order. We may from time to time, however, offer sale prices and other promotional discounts that may be used in conjunction with coupon codes. 

How do I know if bobunny.com/store has received my order?

You should receive a confirmation e-mail within minutes of placing your order confirming that we received your order. If you do not receive it within 24 business hours, please contact us via email here for assistance.

What happens if an item I ordered is found to be out of stock?

If an item you ordered is out of stock for whatever reason, we will deduct the amount of the out of stock item from the total and adjust the shipping charge if applicable.

We understand that some of you will not be able to utilize particular supplies unless the entire order is available. In these cases we ask you to indicate a special request in the "Comment Section" of your order form. We will be sure to contact you if a specially requested item is unavailable. 

We are very sorry, but we do not accept backorders at this time.

What do I do if I'm having trouble ordering?

We do everything we can to ensure that shopping with us is as simple and pleasant as possible. However, we both know that our computers sometimes have a mind of their own! If this occurs, please do not hesitate to call. Our staff is happy to help you. You can contact us by e-mail here 24 hours a day or by telephone at 801-771-4010 9:00 AM - 5:00 PM MST M-F.